Terms and Conditions

Thank you for using Fresh Meat online services. We assure that you will find the use of Fresh Meat convenient and easy. By using this website you accept, without limitation or qualification, the Terms and Conditions set out below. If you do not agree with any of these Terms and Conditions, you must not use this website. It shall be your responsibility to check the terms & conditions for any changes or amendments which shall be made from time to time


1. Fresh Meat Business and Scope of the Service Provided

Fresh Meat is an ecommerce platform that delivers meat and related products through its delivery channel online.

  • Your order is an offer to buy from us. Acceptance of the order is at the discretion of Fresh Meat. A contract will only be given effect once we notify you that we have confirmed your order. At any point up until then, we may decline to supply the goods to you. Payment of the order is due at the time of delivery or in case of online payment either you will receive the goods from our side or we will refund you the money. In case of Online payment any variance in your order to actual delivery will be paid back to you in cash on delivery or money in excess of your initially charged bill will be demanded on delivery.


  • Prices of products sold through our website may be different for different cities.


  • Fresh Meat team will deliver the products at the address specified during order confirmation. It is your responsibility to ensure presence of someone responsible to receive the order. Anyone receiving the order at the specified address will be presumed to be a person authorized by you to receive and is required to make full payment of the order. If the order is undelivered due to absence of any receiver or wrong delivery address, an additional delivery fees can be applied on re-delivery of the order.

2. Terms of Use

Any order placed by you at our website is deemed to have been placed in accordance with these Terms of Use.

a. Eligibility

You represent and warrant that you are at least 18 years old and competent to enter into legally binding agreement. You shall not use this website if you are not competent to contract under the applicable laws, rules and regulations.

b. Pricing

All prices posted on this website are subject to change without notice. Posted prices include all taxes and charges. In case of any additional taxes or charges the same will be mentioned on the website. All prices are maximum retail price unless specified otherwise.

c. Cancellation Policy

It is our policy to permit you to cancel the order until a contract has been made effective i.e. before we notify you via email/sms/phone call of dispatch of the order. Once an order is dispatched, no cancellations can take place.

If any fraudulent transaction is suspected or a transaction is not in accordance with these Terms and Conditions, we reserve the right to cancel such order. We may also flag such suspected users of our website, deny access to them and even cancel any orders placed by them.

d. Discounts and Coupons

Each voucher/discount coupon may have certain conditions such as a minimum order requirement, single use or validity for a specific time period. Upon entering the coupon code on the website bill amount is automatically adjusted as per the conditions of the coupon. You are eligible to use only one promotional/discount scheme at a time. Discount coupons are irreplaceable if lost or stolen and cannot be sold, refunded, exchanged, transferred, shared or returned. No reproduction of voucher code is permitted. Fresh Meat reserves the right to verify the coupon and declare it null and void if any duplication or fraudulent activity is suspected. All decisions of Fresh Meat with regards to the discount codes and promotional coupons are final.

e. Payment

All payments are to be made in full and in cash (only in PKR) at the time of delivery. In case you opt for online payment, variance wil be demanded or if in excess will be returned to you at the time of delivery.

f. Returns and Refunds

If for some reason you are not satisfied with the product delivered, please contact our customer service team at  info@freshmeat.pk within 2 days after delivery, however in case the claim is not made within the specified time, we are not responsible for the return or refund of the same. There will be no charge for the replacement or return of the items.

g. Referrals

Fresh Meat allows customers to refer their friends and get benefits. However, Fresh Meat reserves the right to withhold the referral bonus if,

i. Duplicate accounts belong to the same person; or

ii. Members stay at the same address.


3. Intellectual Property

All material contained on this website and/or associated to this service is owned by or licensed to Fresh Meat. This material includes, but not limited to, design, layout, look, appearance, graphics and contents. Reproduction of any of the same in any form is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

The trademarks “Fresh Meat” and “The Meat Experts” or any other trademarks associated to this service are the intellectual property of Al-Shaheer Foods exclusively unless stated otherwise.


4. Delivery Information

Currently deliveries are only made in area mentioned in website during order placement. Any order booked for a delivery in the areas beyond the above mentioned areas will not be entertained and we do not accept any responsibility for non-delivery of the order.

Fresh Meat delivers within 1 Hr 30 minutes in between 9:30 am to 8:00 pm during the time slot selected by you which is made available on a first come first served basis.

No order below Rs. 500 will be entertained and all deliveries are free of charge. There are no extra taxes, hidden costs or additional shipping charges. The prices mentioned on the website are the final prices. However, if no one is available at the specified address at the time of delivery, we will reschedule the delivery and a fee of Rs. 50 will be charged for second attempt of delivery.


5. Your Account

Before you place an order, if you have any questions relating to these Terms and Conditions please contact our customer service team by info@freshmeat.pk .To access some areas of the website, it is important to create an account and become a member ofFresh Meat.

As per the agreement, in order to transact with Fresh Meat you agree to provide us your correct, complete and up to date information including, but not limited to, your legal name, billing and delivery addresses, telephone number and you are required to promptly notify Fresh Meat of any change in your Customer Registration Data at info@freshmeat.pk. Once you become a member, safeguarding and maintaining confidentiality of your account user name and password is your responsibility. Where a fraud is detected with your account or any other irregular activity, Fresh Meat reserves the right at its sole discretion to cancel any offers, your orders and suspend/terminate the account.

6. Indemnity

You agree to defend, indemnify and hold harmless Fresh Meat, its employees, directors, officers, agents and their successors and assigns against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, including, but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this agreement.

7. Arbitration

In case if any dispute arises between you and Fresh Meat, and if same is not settled by mutual consultation, it will be referred to arbitration under the Arbitration Act, 1940, the award of the arbitrators or umpire, as the case may be, shall be final and binding and arbitration proceeding shall be held in Karachi.


8. Privacy and Security

Fresh Meat believes in giving the highest priority to its customers. Your privacy is important to us and we want you to feel safe and at ease while shopping at our website. This privacy policy will illustrate the information that is gathered and protection techniques of such information, as well as the uses of the information you provide to us. The fact that you trust us and are shopping at our website means that you agree and accept the practices described in this privacy and security policy that may be changed from time to time.

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